Icon Accreditation Appeals and Complaints Policy

The process to dealing with complaints and managing the appeals process within the Icon Accreditation assessment process

22 May 2023

Icon recognises the vital importance of ensuring that all assessments it undertakes as part of the delivery of Icon Accreditation are valid, fair, objective and independent. 

This policy relates appeals and complaints with respect of the results of assessments, decisions regarding Reasonable Adjustments and Special Consideration, and decisions relating to any action to be taken against a candidate following an investigation into malpractice or maladministration.

If you believe you need to raise a request under this policy or have any questions, please contact [email protected].